Warranty & Quality Commitment
At NW Immersion Co., we hand-craft premium custom saunas designed to be a sanctuary in any corner of the country. We stand behind every joint, bench, and cedar plank we touch. Because your sauna is a combination of our custom craftsmanship and high-end technical components, our warranty is structured in two parts: our Craftsmanship Guarantee and our Supplier Partner Warranties.
1. The NW Immersion Craftsmanship Warranty
Duration: 12-Month Limited Warranty
Every “Signature Series” or “Bespoke” sauna built by hand in our Vancouver, WA warehouse is backed by a 1-year limited warranty. This covers the integrity of the build and the hands-on work performed by our team.
What is Covered
- Structural Integrity: Framing, roofing, and flooring stability.
- Woodwork & Joinery: Proper assembly of cedar benches, walls, and trim.
- Workmanship: Any defects resulting directly from the assembly and construction process.
What is Not Covered
- Natural Wood Characteristics: Wood is a living material. Normal “silvering,” checking (small cracks), or minor seasonal expansion and contraction are natural and do not affect the structural integrity of your sauna.
- Improper Maintenance: Damage caused by failure to follow care instructions (e.g., failing to reseal exterior cedar or neglecting interior ventilation).
- External Forces: Damage from “Acts of God” (storms, fallen trees), improper site preparation, or unauthorized modifications.
2. Supplier & Component Warranties
Your sauna features industry-leading components from our trusted partners (such as HUUM, SaunaLife, or Golden Designs). These technical items are covered by the manufacturer’s specific warranties, which can extend beyond our craftsmanship period.
- Heaters & Controls
Most electric and wood-burning heaters carry their own manufacturer warranty (ranging from 1 to 5+ years depending on the brand).
- Sauna Kits
For partner-ready DIY kits sold through NW Immersion, the full manufacturer warranty applies (e.g., SaunaLife’s Limited Lifetime Warranty on factory-assembled components).
- Accessories
Lighting systems, sound systems, and therapy options are covered by their respective producers.
Note: NW Immersion is an authorized dealer for all brands we carry. While we are happy to help you navigate a claim, the final determination for component replacement is made by the manufacturer.
3. Shipping & Delivery Protection
While we take great pride in our packaging, your responsibility begins when the sauna arrives.
- Inspect Upon Delivery: Please check for any damage BEFORE the driver leaves.
- Note Any Damage: Visible damage must be noted on the Bill of Lading (BOL).
- Report Fast: Any concealed damage must be reported to info@nwimmersion.com within 3 days to ensure a successful freight claim.
How to Start a Claim
If you believe your sauna has a defect covered by our warranty, we are here to help.
- Contact Us: Email support@nwimmersion.com with your order number and a description of the issue.
- Send Photos: Clear photos of the area in question help us diagnose the problem quickly.
- Resolution: If the issue is craftsmanship-related, our Vancouver team will work with you on a repair. If it is a component issue (like a heater), we will facilitate the connection with the manufacturer to get your replacement parts moving.
Built for wellness. Backed by care.
Questions? Call or Text us at (360) 360-6968.