Shipping policy

Our shipping policy extends only to the 48 contiguous states in the USA for most items. For questions, contact us at 360-360-6968

or info@nwimmersion.com (Exclusions apply).

This Shipping Policy supersedes any verbal or written statements concerning our Shipping Policy.

We are never responsible for Delivery dates or times as we are not in

control of the shipping company and “acts of god”. We can only state when we expect your order to be shipped out but not when you can expect to receive your order.

Free Shipping

Most orders include free shipping- Exclusions apply including some of our Signature Saunas- the freight and delivery on these is the customer’s responsibility and we will assist in arranging.
Shipping policies may vary based on our manufacturer arrangements. If you're unsure about shipping charges for your order, please contact us.
All saunas are delivered curb side only, unless the size prevents the carrier from unloading. In these scenarios, customers are required to have a crane or forklift on-site at their expense.
For product orders over $150, you can rely on our free standard shipping within the lower 48 states. NW Immersion Co strives to ship any in stock orders within a 3-7 business day period (aside from custom-built orders). However, we recommend you call us to confirm availability if you need any product in an expedited manner.

Exclusions

Free Shipping applies to orders made at www.nwimmersion.com and shipped within the lower 48 states. Orders shipped to APOs, Alaska, Hawaii, Puerto Rico, and other U.S. territories are not eligible for Free Shipping.
The $150 minimum purchase is calculated after all other discounts are applied. Fees relating to shipping and handling will not be included to meet the $150 minimum for Free Shipping.
The Free Shipping promotion will not apply to any order where a cancellation or return brings the total amount of the purchase to less than $150. If this occurs, the standard shipping charge will then be applied to the order.
Orders that ship with the Free Shipping promotion will ship and deliver in the best way, determined by NW Immersion Co. If special requests or expedited shipping are needed, please contact us to determine the additional cost that may be associated with your order.

Order Processing and Shipping

Handling Time: Orders are processed within 1-2 business days (Monday – Friday).
Shipping Time: In-stock items are typically shipped within 3-7 business days of your order being processed.
Shipping Carriers: We use FedEx Ground and other LTL carriers for deliveries.

Refusals Delivered by UPS, USPS, FedEx, or RPS

If any item is refused for delivery by UPS, USPS, FedEx or RPS for reasons other than damage or our shipping error, the order will be subject to a 25%

restocking fee plus any and all applicable shipping charges.

Refusals Delivered by Commercial Freight Companies

If you refuse an item that is delivered by a commercial freight company for any reason other than damaged merchandise or a shipping error by NW Immersion Co, the order will be subject to a 25% restocking fee plus any and all applicable shipping charges.

Shipping Policies & Damage

NW Immersion is not responsible for delayed shipment due to shipping companies or backlogged manufacturers and distributors. Some equipment has to be special ordered directly from the manufacturer or distributor and delays (while seldom) can occur. This supersedes any other verbal or written communication regarding shipping and arrival times.

While we always expect that your order will arrive in the condition we ship and package it in, it is your responsibility to ensure the item has not been damaged by the carrier during shipping. Please check for any damage upon delivery and note any such damage and or shortages on delivery receipt BEFORE the driver leaves. If boxes are in bad shape and there is Obvious damage to the product- Please Refuse the Delivery and take photos. Damage must be reported within 3 days to the truckline, or a claim cannot be filed. Email info@nwimmersion.com immediately to notify if you have refused delivery and include photos. This will be forwarded to the Wholesaler who will work with you directly.

What is a Freight Delivery?

Freight is delivered by Common Carrier to you, the consignee, at your business or home. Freight charges are figured from dock to dock or in residential deliveries to a curbside. Deliveries are made by a single driver usually in a tractor pulling a 28′ trailer. If the tractor and trailer are not able to make it to your business or residence due to weight restrictions, low hanging trees, narrow driveways or any other reason that is not the fault of the truck line, it is the responsibility of the Consignee to make arrangements to receive the shipment at a location agreed upon by the truck line and the Consignee or to pick up the freight at the local terminal. It is required that an adult be on hand to sign the delivery receipt and note any exceptions as indicated below. Any additional services requested by the consignee at the time of delivery are the responsibility of the consignee and not NW Immersion Co. These additional services include but are not limited to: (1) Inside delivery, (2) lift gate delivery, unless purchased, (3) call before delivery, 24- hour notice, or appointments, and (4) Change of Delivery Address. It is the responsibility of the consignee to inform NW Immersion Co of any problems that might occur prior to delivery. Freight charges are only figured by zip code, and it is not possible for NW Immersion Co to anticipate delivery problems without the assistance of the consignee.

What do I do when the shipment arrives?

When receiving your shipment, it is important to do the following. Count all pieces of your freight. Even if your shipment arrives on a pallet there should be a piece count on the bill. Ensure that all pieces are accounted for. Check the shipment for any visible damage to containers. If the boxes are dented, crushed, scratched, punctured, or cut it is very important to mark this on the bill of lading. If there is a possibility of damage it may be necessary to open the box and mark the actual damage on the bill of lading. It is important to be specific. Boxes that have been dropped may not show obvious signs of external damage, so it is a good idea to check the heater and door boxes very carefully. You may want to open these boxes before the driver leaves to ensure that the contents do not have concealed damage. (It is the driver’s right to not allow any boxes to be opened prior to signing for and accepting the shipment). Any damage not noted or reported after signing may result in the inability to file a claim or have a replacement provided.

What do I do if my shipment arrives visibly damaged?

Any external evidence of loss or damage that occurred during transit is considered visible loss or damage and must be noted on the bill of lading and signed by the carrier’s agent (driver). Failure to adequately describe the visible loss or damage could result in the carrier delaying or refusing to honor the freight claim. If the shipment is damaged and unusable, it may be necessary to refuse part or all of the order. Call NW Immersion Co before refusing any shipment. Email info@nwimmersion.com immediately with pictures of damaged goods. We will forward to Wholesaler who will work with you directly. Do not attempt to return a damaged shipment (or any shipment) to NW Immersion Co without prior authorization.

What do I do if my shipment has internal damages the packing did not show?

Any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit it is possible to damage the contents of a container without damaging the container. If such a situation occurs it is important to contact NW Immersion Co

immediately for instructions as to how to handle the claim. If a claim is to be filed, it is important to save the container that the damaged merchandise arrived in.

Take pictures of all damaged merchandise and shipping containers and email to info@nwimmersion.com so that we can forward to wholesaler who will work with you directly.