Return Policy

 

Effective Date: March 1st, 2025

Welcome to NW Immersion Co LLC’s online store, accessible at www.nwimmersion.com. We appreciate your business and will strive to do everything possible to make your purchase a pleasurable one.

Most items must be returned within 10 days of receipt for a refund, exchange or in-house credit (minus shipping and handling). The customer is responsible for shipping expense and ensuring that merchandise is in new condition, in the original packaging with all of the manufacturer’s information, unopened. Returns are only accepted from orders sent to the United States and Canada.

No returns for refunds or exchanges shall be granted after 10 days of receipt. A Return Merchandise Authorization number is required on all returns. To obtain a Return Merchandise Authorization number simply email info@nwimmersion.com with a full description and reason for return. You will be notified of your “RMA” number.

A restocking fee of at least 15% may apply on returned items at the sole discretion of NW Immersion Co. Further deductions will be made if goods returned are in a depreciated condition, damaged, or if re-crating or packaging is necessary.

The following items are non-returnable: electrical parts, previously installed equipment, buckets and ladles, back and head rests, aromatherapy oils and towels. Once you have received a Return Merchandise Authorization (RMA) number from customer service, please ship items to the following address:

NW Immersion Co
5305 NE 121 st Ave Ste 511
Vancouver, WA 98682

Attn: Returns
*** NO REFUNDS OR RETURNS WILL BE GRANTED WITHOUT AN RMA NUMBER***

Refusals Delivered by UPS, USPS, FedEx, or RPS

If any item is refused for delivery by UPS, USPS, FedEx or RPS for reasons other than
damage or our shipping error, the order will be subject to a 15% restocking fee plus any
and all applicable shipping charges.

Refusals Delivered by Commercial Freight Companies